How a visitor adds their children (or partner) after registering

A common situation: a visitor registered themselves at the on-site signup but didn't add their children (or partner). Now they're at the desk and you need to select a child for a ticket — but the child isn't in the system yet.

The child must be added through the on-site signup, not the cash register. The parent simply goes back to the on-site signup and registers again using the same details — the system recognises their existing account and lets them add family to it.

What the visitor does (at the on-site signup)

1. Open the on-site signup and choose a language, then Adult.
2. Re-enter their details — importantly, the same email and phone number as their first registration. The system matches them to their existing account (it matches on email or phone), so no duplicate account is created.
3. They continue to "Would you like to add another person?" and choose:
   • My own child
   • Not your own child (registering on someone's behalf)
   • Adult family member (e.g. a partner)
4. Enter the child's details — name, gender, and date of birth (no email or phone for a child).
5. The guardian signs the child's waiver.
6. Add more people if needed, then choose No, thanks → Complete registration.

The child is now created and linked to the parent's account.

Then, at the cash register

When you assign the ticket to a participant, search for the child by name (or pick them from recent sign-ups) — children now appear in the participant search. See Assign tickets to participants.

Important

• You can't register a child (or any new person) from the cash register's Sale screen — it only lets you pick an existing adult as the booking owner. New people are created through the on-site signup (or, for online bookings, when the customer claims tickets).
• This is different from a brand-new online booking, where a child is registered while the booking owner claims tickets — see How to register a child.