Bookings & POS

How a visitor adds their children (or partner) after registering

A returning visitor re-registers on-site with the same details to add family to their existing account — you can't add a child from the cash register.

How to add tickets or add-ons to an existing booking

Use "Add Product(s)" to sell more tickets onto an existing booking — it doesn't change tickets already bought.

How to assign tickets to participants

Link a purchased ticket to the person who'll use it; reassign or unassign as needed.

How to cancel or refund a booking

Refund whole or partial bookings, choose a reason, and pick a refund method.

How to check participants in

Mark arrivals as checked in; why the button is sometimes greyed out.

How to sell a ticket at the cash register (POS)

Start a new sale, pick the customer, choose slots and add-ons, and take payment.