wakesys Support
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Guides, tutorials, and answers for running your park.
Browse by topic
Getting started
Set up your park and learn the basics.
Devices & setup
Install and configure iPads and POS hardware.
Bookings & POS
Sell, check in, and manage on-site bookings.
Schedules
Create and edit time slots and seats.
Staff & roles
Invite staff, set permissions, reset passwords.
Finance & receipts
Reports, receipts, taxes, and accounting.
Online booking
Your public booking flow and ticket claiming.
Waivers & compliance
Liability waivers and legal documents.
Account
Profiles, passwords, and account settings.
Tutorial videos
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2:10Edit your schedule
Adjust seats, open or close time slots, and manage your schedule grid.
3:00Install the wakesys app on iPads
Install and set up the wakesys app on your park's iPads for POS and on-site check-in.
2:30Invite staff & set employee permissions
Add a team member, choose their role (Admin or Cashier), and set what they can access.
Popular articles
A staff member can't sign in
The usual causes when someone can't log in, and how to fix each.
Booking statuses explained — Open, Closed, POS Only
What each time-slot status means for online and register sales.
Changing park settings and legal documents
Park name, logo, currency, legal age, and legal documents are managed by wakesys.
Do customers have a login or password?
Customers don't have a password or a login — they book online and manage their visit through the links in their confirmation email.
Getting started — set up your park step by step
The full onboarding checklist for a new park, from creating your account to a test booking that proves your card reader works.
How a customer claims (assigns) their tickets
After booking, the owner assigns each ticket and can invite others to claim their own.
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