Do customers have a login or password?
Updated Mon Jun 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
Customers don't have a password, and they don't sign in. Only staff sign in — to the admin and cash-register (POS) apps.
How customers manage their visit
Customers book online as a guest or with their email; there's no account to log into. Everything they need happens through the links in their confirmation email:
- Claim and assign their tickets to each person — see How a customer claims their tickets.
- Sign the waiver before arriving.
So there's nothing for a customer to "reset." If a customer can't find their booking, have them check their confirmation email (and its spam folder), or contact the park.
Staff sign-in
Staff do sign in with a password to the admin and POS apps. To reset a staff member's password, see How to reset a staff member's password.